Refund policy

First-order money-back guarantee
If you’re not happy with your first order from our store, email drstrong@drtoddstrong.com within 30 days of delivery and we’ll refund the product price, even if you’ve opened it. No need to send it back. One guarantee per customer (first order only); shipping costs aren’t refunded. Digital guides, gift cards and orders after your first are covered by the standard return terms below.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with the safety seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at drstrong@drtoddstrong.com. Please note that returns will need to be sent to the following address: 14701 W 65th Way Unit 5 Arvada, Colorado 80004

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at drstrong@drtoddstrong.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For health and safety reasons, supplements that have been opened or used cannot be returned, except under the first-order money-back guarantee above. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, except under the first-order money-back guarantee above.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened and unused, with the safety seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at drstrong@drtoddstrong.com.

 

90-Day Nerve Support Plan: 30-Day Money-Back Guarantee

The 90-Day Nerve Support Plan comes with a 30-day money-back guarantee, an exception to the "opened items" rule above. If the plan isn't right for you, email us at drstrong@drtoddstrong.com within 30 days of delivery. We'll send you a free return label for the bottles you haven't opened. Once they arrive, we'll refund the full purchase price of the plan, even though your first month's bottles have been opened. The 7-Day Neuropathy Blueprint download is yours to keep. This guarantee applies to the 90-Day Nerve Support Plan only, once per customer.